Room To Grow - Job Listhttp://www.interiorhealth.caIn accordance with established vision and values of the organization, this position performs reception duties, administrative support functions and preventive services assistant functions to Public Health programs in accordance with Interior Health polices and procedures. Performs duties such as word processing, data entry, client scheduling, preparing routine correspondence and reports, responding to inquiries, collecting fees, filing, operating office equipment, maintaining inventories of medical/surgical supplies, cleaning medical equipment and instruments. Delivers supplies and biologicals to health unit as requested.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2022423/15/2010 12:00:00 AM202242JOB SUMMARY: In accordance with established vision and values of the organization, the Network Technical Support Technician II provides network, computer and telephone technical support of information and communication systems throughout the health region by analyzing and diagnosing problems and formulating solutions and by installing, configuring and testing hardware and software. TYPICAL DUTIES AND RESPONSIBILITIES: 1. Analyzes and diagnoses network and telephone problems and formulates solutions. Implements programs to monitor network performance and recommends enhancements to accommodate current and future requirements of both local and wide area networks and telecommunication networks. 2. Configures, tests, installs and maintains network equipment, servers, PCs, terminals, printers and interfaced instruments, telephones and telephone network equipment. 3. Develops and maintains network and technical procedures and documentation related to the design, configuration and support of interface equipment, printers, network devices, servers, telephone and telephone network equipment. 4. Monitors computer system, network, and telephone system security and makes or recommends adjustments. Maintains database of interface equipment, network and telephone system components and configurations. 5. As a member of the team, consults and participates in the specification, design and installation of data and telecommunications cable plants in the Region. 6. Acts as liaison with external agencies to ensure that the wide area network and telephone issues are resolved in a timely and cost effective manner. 7. Performs other related duties as assigned.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2027763/13/2010 12:00:00 AM202776In accordance with established vision and values of the organization, and reporting to the Lead, Transformation, Innovation and Change and matrixed to the Chief, Professional. Practice, Nursing and Quality Improvement, the Regional Practice Leader, Clinical Process leads structured processes to improve clinical efficiency, enhance care and increase clinical staff time with patients (clients, residents, families) This position engages in an IH-wide perspective to provide leadership, facilitation, support and coordination in the review and analysis of clinical process. The role leads and participates in the development, implementation and evaluation of effective authority-wide clinical processes and strategies to promote efficiencies. The Leader collaborates and consults with IHA decision makers, external resources and clinical staff. The Leader leads and participates in the building and enhancement of a practice environment that promotes a culture of excellence and safety, respect and collaboration, accountability, and mastery and discovery. The role supports clinical practice that is caring, innovative, scientific and empowering based on a foundation of leadership and entrepreneurial teamwork. The leader will develop, enhance and support professional practice networks to promote the sharing of knowledge, monitoring of practice trends and identification of opportunities that promotes innovation and partnerships for practice improvement. Functional Responsibilities and Accountabilities: 1. Leads a structured LEAN process to improve efficiencies in clinical care in order to free up time to care. Facilitates and directs the development, implementation, and evaluation of the goals and objectives of initiatives which may include Releasing Time to Care, clinical process redesign, etc. 2. Engages in an IH-wide perspective to provide leadership for clinical process reviews by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes and culture are in place to facilitate ongoing development of a best practice model of care. Acts as a change agent for clinical process by fostering an environment of innovation and critical thinking. 3. Leads and participates in the development, implementation and evaluation of effective authority-wide clinical processes and strategies to promote efficiencies. Collaborates and consults with IHA decision makers, external resources and clinical staff. 4. Maintains fiscal accountability for clinical process projects by collecting and monitoring fiscal data. Ensures effective use of resources for project team. 5. Monitors the budgets, identifies variances and takes corrective action as required to maintain expenditures within the approved budgets. 6. Develops, enhances and supports professional practice networks to promote the sharing of knowledge, monitoring of practice trends and identification of opportunities that promotes innovation and partnerships for practice improvement. 7. Develops, supports and participates in research and quality improvement activities that foster effective clinical processes and practices. 8. Leads and participates in building a practice environment that promotes a culture of excellence and safety, respect and collaboration, accountability, and mastery and discovery. Supports clinical practice that is caring, innovative, scientific and empowering based on a foundation of leadership and entrepreneurial teamwork. 9. Defines own continuing education needs and maintains competency through reading literature, management workshops, seminars and available educational offerings. 10. Advises the Lead, Transformation, Innovation and Change of significant issues arising that may adversely affect the operation or reputation of the organization 11. Performs other duties as assigned.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2027753/12/2010 12:00:00 AM202775In accordance with established vision and values of the organization, this position performs reception duties, administrative support functions and preventive services assistant functions to Public Health programs in accordance with Interior Health polices and procedures. Performs duties such as word processing, data entry, client scheduling, preparing routine correspondence and reports, responding to inquiries, collecting fees, filing, operating office equipment, maintaining inventories of medical/surgical supplies, cleaning medical equipment and instruments. Delivers supplies and biologicals to health unit as requested.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2024013/12/2010 12:00:00 AM202401The arrow lakes, established over 100 years ago, have plenty to offer to all residents, from breathtaking scenery, and relaxing hot springs, to fabulous golf, plentiful fishing, great hiking trails, and many other activities. Nakusup is known for its year round amenities, and warm and friendly community. A vibrant business community is at your fingertips, and Nakusp offers all the amenities only minutes away. ** In accordance with established vision and values of the organization, the Registered Nurse practices in accordance with the standards of professional practice and code of ethics as outlined by the College of Registered Nurses of British Columbia (CRNBC) as well as within a patient and family centered care model. The Registered Nurse practices in a variety of clinical settings and is responsible for the assessment, planning, implementation and evaluation of client care. Working in collaboration with the interdisciplinary team, the Registered Nurse ensures the delivery of client–centered care by assisting individual clients and their families respond to changing health care needs. The Registered Nurse demonstrates a specialized body of knowledge and bases practice on nursing science and related content from other sciences and humanities.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2023593/12/2010 12:00:00 AM202359In accordance with established vision and values of the organization and under the direction of a Cardiologist, performs a variety of technical procedures and special duties which utilize diagnostic ultrasound waves in the imaging of pathological conditions. TYPICAL DUTIES AND RESPONSIBILITIES: 1. Carries out cardiac ultrasound procedures and performs related calculations and technical analysis to provide data for the physicians to interpret. 2. Operates imaging equipment and processes the resulting images. 3. Provides the Cardiologist with technical scanning data to aid in his interpretation of the cardiac ultrasound scans. 4. Determines whether equipment faults are correctable or require servicing by the Biomedical Department or the manufacturer. Takes appropriate action as required. 5. Maintains patient bookings and fee accumulation and maintains the filing system. 6. Prepares documentation and statistical reports as required from within the cardiac ultrasound section. 7. Provides orientation of students and staff to the cardiac ultrasound area with participation in inservice education as required. 8. Communicates staff and supply needs of the cardiac ultrasound section to the Section Head. 9. Maintains and updates professional knowledge and skill through self-directed learning and active participation in facility approved education programs. 10. Performs other related duties as assigned.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2023203/12/2010 12:00:00 AM202320In accordance with established vision and values of the organization, the Discharge Planner/Utilization Reviewer practices in accordance with the standards of professional practice and code of ethics as outlined by the College of Registered Nurses of British Columbia (CRNBC) as well as within a patient and family centered care model. Under the direction of the Clinical Services Manager, performs reviews of acute hospital admissions & days of stay using an evidence-based utilization review tool. Determines appropriate admissions to hospital in compliance with appropriate level of care. Facilitates appropriate access to acute beds for physicians and promotes timely discharge planning to achieve desired clinical and cost effective outcomes. Is required to facilitate timely patient access to health care services across the continuum of care.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2023093/12/2010 12:00:00 AM202309In accordance with established vision and values of the organization, this position performs duties related to the preparation and cooking of food items; portioning and serving food, washing and cleaning kitchen equipment, utensils and designated cooking/work stations. TYPICAL DUTIES AND RESPONSIBILITIES: 1. Prepares assigned food items by following established menus, recipes and quantity quotas, determining ingredients and quantities required and assembling ingredients and equipment required for cooking. 2. Plans preparation and cooking schedule, to minimize time between completion of cooking and serving. 3. Cooks and seasons assigned food and therapeutic diet items such as, soups, sauces, salads, starches, meats and other protein menu items, vegetables and desserts by methods/procedures such as roasting, frying, grilling, steaming, poaching, boiling, baking, and bulk rethermalization; tests food items for palatability and temperature and adjusts accordingly. 4. Prepares, cooks and serves food items for special functions as designated. 5. Controls portioning of food items to ensure recipe yield meets assigned quantity quotas. 6. Maintains established food rotations in storage in order to minimize spoilage and waste. 7. Cleans cooking area and equipment, including pots and pans. 8. Responsible for securing kitchen area at end of shift. 9. Assigns tasks to designated food service workers and provides related training and orientation. 10. Delivers food items from storage areas to work areas; removes food items from packaging, cans and/or freezer; labels, packages and transfers food items to freezer storage. 11. Withdraws food items from freezer for plating or heating; rotates food items in freezer as directed. 12. Checks returned diet trays for items not consumed and makes substitutions according to therapeutic diet. 13. Checks patient meal trays against patient menus to ensure accuracy of food and beverage items. Removes inappropriate items and/or replaces as per patient menu. 14. Collects, strips, racks and washes items such as dishes, pots, pans and utensils by operating the dishwasher or scrubbing by hand. Stacks clean dishes, pots, pans and utensils on shelves. Performs cleaning duties such as sweeping, damp mopping floors, cleaning counter tops, tables, stoves, ovens, sinks, refrigerators, cooler, freezer and related food production equipment, walls and splash areas, removes garbage from kitchen area. 15. Portions out and serves food and beverages within dining areas. Takes cash or meal tickets for items purchased. 16. Reports inoperable equipment or damaged/unsafe equipment in accordance with established procedure. 17. Performs clerical duties such as answering the telephone, writing information on menu cards, and checking cards against lists. 18. Sets up meal trays & dining room tables with items such as condiments, utensils and napkins; portions out food and beverages on meal trays according to menu slips; loads delivers, collects and unloads meal service wagons. 19. Performs other related duties.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2022613/12/2010 12:00:00 AM202261Vernon is a major vacation destination for those flocking to the Okanagan Valley and is one of those rare cities where unsurpassed beauty and an abundance of recreational and cultural activities combine to create an exceptional quality of life enjoyed by residents and visitors alike. The rocky, forested headlands and sheltered, sandy bays await you on the east side of Okanagan Lake, just a few miles south of Vernon. This is an area of undulating bench land dominated by stands of Ponderosa pine and Douglas fir, set between the rolling hills of the Thompson Plateau to the west and the peaks of the Monashee Mountains to the east. The Registered Nurse/Registered Psychiatric Nurse is responsible for meeting the nursing needs of the residents, and supervision of the Personal Care-Aides at all times, supporting the philosophy and objectives of the Noric House.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2020313/12/2010 12:00:00 AM202031Provides direct and indirect mobile emergency mental health clinical services in Kelowna and district including crisis intervention, suicide prevention, assessment, short term treatment planning, referral, and acts as a liaison with related service providers both in the community and through Kelowna General Hospital emergency department.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2020013/12/2010 12:00:00 AM202001In accordance with established vision and values of the organization, the Registered Nurse practices in accordance with the standards of professional practice and code of ethics as outlined by the College of Registered Nurses of British Columbia (CRNBC) as well as within a patient and family centered care model. The Registered Nurse practices in a variety of clinical settings and is responsible for the assessment, planning, implementation and evaluation of client care. Working in collaboration with the interdisciplinary team, the Registered Nurse ensures the delivery of client–centered care by assisting individual clients and their families respond to changing health care needs. The Registered Nurse demonstrates a specialized body of knowledge and bases practice on nursing science and related content from other sciences and humanities.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2019073/12/2010 12:00:00 AM201907This is an opportunity to work on the evaluation of selected Interior Health (IH) projects and programs. The successful candidate will evaluate initiatives that have a focus on effecting positive impacts on health care service delivery. Evaluation activities will play a pivotal role in improving services in priority areas of health care delivery in BC. TYPICAL DUTIES AND RESPONSIBILITIES: Key functions that will be performed by this position include: • Reviewing initiatives in development, and underway, and working with project/program leads and other stakeholders to develop an overarching evaluation plan in collaboration with expertise within, and external to, Interior Health; • Implementing evaluation plans, performance measures, data sources, definitions, and conducting detailed analysis, preparation of appropriate figures, tables and reports & dissemination of findings; & • Carrying out reviews of related research and linking the evidence to the evaluation process.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2021813/11/2010 12:00:00 AM202181In accordance with established vision and values of the organization, the Laboratory Assistant performs a variety of duties within the Laboratory such as taking blood samples from patients, preparing blood and other specimens for analysis, performing routine lab tests, distributing specimens to Laboratory departments and outside Laboratories, operating related equipment, entering data into the Laboratory Information System (LIS) and performing related clerical duties. Performs ECG testing as required.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2019233/10/2010 12:00:00 AM201923In accordance with established vision and values of the organization, the Food Service Supervisor is responsible for overseeing the Food Service operations in the designated facilities. The Food Service Supervisor performs duties such as: supervising designated staff, ordering food and supplies, performing other departmental administrative duties, and/or visiting patients to obtain diet related information in regards to nutritional and therapeutic diet needs TYPICAL DUTIES AND RESPONSIBILITIES: 1. Supervises designated staff by scheduling and co-ordinating work assignments, determining related training and orientation requirements, providing feedback to employees and participating in the formal performance evaluation of staff with the Manager. 2. In consultation with the Clinical Dietician, plans menus and develops recipes according to nutritional and therapeutic diet needs of the patients/residents. 3. Estimates food requirements, orders and receives supplies and resolves discrepancies with suppliers, ensures organizations contractual purchasing obligations are met, and maintains inventory controls. 4. Visits patients/residents and/or family members to obtain and exchange diet-related information. Reviews the medicals record and liaises with other staff to obtain necessary information. Charts nutritional activities in the patients/residents medical records. 5. Monitors expenditures for assigned areas; makes recommendations regarding budget allocations and resolves discrepancies for the assigned areas. 6. Evaluates meals being served to ensure established standards of quality and quantity are maintained; oversees the preparation, portioning and/or servicing of meals; and other related duties. Performs cooking and/or food service worker duties as required. 7. Ensures safety and sanitation practices and procedures are adhered to by utilizing checklists and other audit tools. Reports any problems in accordance with established procedures. 8. Oversees and updates standards and procedures for assigned areas by reviewing and adapting existing standards to ensure that industry standards are met. 9. Monitors the storage of food and related items; establishes and ensures maintenance of food rotations in order to minimize spoilage and waste. 10. Performs recommended audits to ensure that established food service and quality assurance standards are met. Participates in recommended departmental and interdepartmental meetings as required. 11. Assists in co-ordinating and maintaining facility in-house services by coordinating cafeteria services, including pricing, staffing allotment, catering to Interior Health meetings, and other related duties. Coordinates meal preparation, pricing and other related duties for community based services such as Meals on Wheels. 12. Reports inoperable equipment or damaged, unsafe equipment. 13. Performs other related duties as assigned.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2018433/10/2010 12:00:00 AM201843Vernon is a major vacation destination for those flocking to the Okanagan Valley and is one of those rare cities where unsurpassed beauty and an abundance of recreational and cultural activities combine to create an exceptional quality of life enjoyed by residents and visitors alike. The rocky, forested headlands and sheltered, sandy bays await you on the east side of Okanagan Lake, just a few miles south of Vernon. This is an area of undulating bench land dominated by stands of Ponderosa pine and Douglas fir, set between the rolling hills of the Thompson Plateau to the west and the peaks of the Monashee Mountains to the east. Promotes and supports the lactation care plan by providing instruction and information to clients with respect to initiating and sustaining lactation and breastfeeding.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2014763/10/2010 12:00:00 AM201476In accordance with established vision and values of the organization, the Patient Care Coordinator (PCC) practices in accordance with the standards of professional practice and code of ethics as outlined by the College of Registered Nurses of British Columbia (CRNBC) or the College of Registered Psychiatric Nurses of British Columbia (CRPNBC) as well as within a patient and family centered care model. The PCC is responsible for the coordination of day to day operations and quality patient care within a designated clinical area(s). This position supports the seamless movement of patients through the healthcare system and in accessing appropriate resources. The PCC supervises as well as serves as a role model and a resource to staff for clinical decision-making, clinical assessments of patients and in the counseling and education of families. Reviews, analyses and makes recommendations on the development of administrative systems such as policies, procedures and standards of patient care, adequate staffing levels, and a continuous quality improvement environment. Liaises with the interdisciplinary team for identification, coordination and efficient utilization of resources as well as plans for staff educational needs.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2014713/10/2010 12:00:00 AM201471This unionized position is being posted internally and externally. As required by the Collective Agreement, this job vacancy will undergo an internal application selection process before the consideration of external applicants. JOB SUMMARY: In accordance with established vision and values of the organization, responsible for the provision of individualized nursing care for patients in Acute Care and Emergency Departments by assessing the patient’s physical and psychological needs, planning, implementing, evaluating and documenting the nursing care provided. TYPICAL DUTIES AND RESPONSIBILITIES: 1. Provides direct patient care in accordance with the assigned department’s philosophy, policies and procedures. 2. Identifies and develops, through the nursing assessment process, individualized patient care plans to meet the patient’s total physical and psychological needs. 3. Receives, transcribes and administers physician’s orders for medications, treatments and diagnostic testing. 4. Monitors patient treatment, progress and needs and intervenes where required by implementing emergency procedures and alternative techniques. 5. Identifies complications of patient problems or treatment process and consults with members of other health care disciplines as required. 6. Attends interdisciplinary rounds and/or patient care conferences and provides input of a problem solving and information sharing nature. 7. Provides educational and emotional support to patients and families by ensuring positive interpersonal communications are maintained, providing step by step instruction regarding the patient’s care program, providing information pamphlets and referring to outside agencies where appropriate. 8. Assists in the provision of information to new and relief staff. 9. Compiles and updates patient medical records to ensure complete and accurate documentation is maintained, records all medications, treatments and procedures, patient conditions and incident reports according to established hospital standards. 10. Maintains a safe environment for patients, families and staff by adhering to emergency procedures and safety policies and procedures. 11. Assists with admissions, discharges and transfers of patients within the assigned unit by providing patients with a clear understanding of the new steps in the care process, informing patients and families of follow up contacts or procedures and ensuring comfort and ease of displacement. 12. Operates a variety of equipment and supplies relating to the maintenance of the patient’s well-being ensuring care and economy during usage. 13. Participates in the development of the assigned unit’s philosophy, goals and objectives on an annual basis. 14. Participates in the formulation, implementation and evaluation of the Continuous Quality Improvement Program. 15. Performs other related duties as assigned.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2014143/10/2010 12:00:00 AM201414In accordance with established vision and values of the organization, the Community Care Manager is accountable for ensuring excellence in the provision of client centered care within a Community Care clinical team. The Community Care Manager is responsible for providing leadership and direction for the operations, management, utilization, risk management and quality improvement of an integrated multidisciplinary team inclusive of professional and non- professional staff . Applies management theory and concepts to leading, staffing, monitoring, evaluating and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). Accountable for efficient, effective utilization of approved physical, financial and human resources, for guiding and coordinating activities of the area(s) in accordance with professional standards and supporting the goals and strategic direction of Interior Health. The Community Care Manager is responsible for providing quality care services by ensuring that systems and processes are in place to support the provision of safe and effective patient care for the assigned service/program portfolio and works collaboratively toward an integrated, seamless continuum o services. This position may be assigned responsibility for providing administrative/management on-call coverage. KEY RESPONSIBILITIES: 1. Provides leadership for clinical practice by seeking out and identifying best practices in client care ensuring the appropriate structures, system processes and culture are in place to facilitate ongoing development of a best practice model of care. 2. Evaluates effectiveness of care provided and seeks mechanisms to ensure that standards are met consistently. Responds to client care issues and public concerns in a supportive and goal oriented manner, facilitating communication to affect positive outcomes. Acts as a change agent within the service fostering a positive work environment of innovation and critical thinking. 3. Facilitates and directs the development, implementation, and evaluation of program specific goals and objectives, standards and policies, ensuring consistency with the established standards and objectives of the services within Interior Health. 4. Maintains fiscal accountability by collecting and monitoring necessary fiscal and utilization data and analyzes data appropriately. Ensures effective use of resources in service area. Monitors the budgets, identifies variances and takes corrective action as required to maintain expenditures within the approved budgets. Analyses current trends and data in assigned areas of responsibility relating to the provision of accessible, comprehensive, efficient and effective service/care. This includes sick time, overtime, casual utilization, WCB, turnover, staff mix, vacation utilization and vacancies. 5. Participates, as part of the local management team, in coordinating the utilization of shared resources including services, equipment and space with other departments of the health site, as well as with other sites in the Health Services Areas. Participates in Quality Improvement and Risk Management Initiatives. 6. Collaborates with interdisciplinary team members in planning and providing effective and efficient care within the assigned portfolio to support the achievement of operational and strategic objectives of the clinical program and consistent with the mission, vision and values of Interior Health. Identifies the educational needs of staff in the provision of direct patient care. Communicates with educational personnel regarding identified needs and collaboratively plans the opportunities for professional development. 7. The Manager ensures adequate staffing and provides a continuous quality improvement environment. This role is responsible for the promotion of efficient utilization of resources including the assessment and plans for the staff educational needs. The incumbent is responsible for the delivery of program instruction/education to staff based on adult education principles and philosophy. 8. Accesses a number of databases to gather strategic information and provide clinical analysis and interpretation. 9. Ensures the development and implementation of an effective recruiting, performance review and performance enhancement strategy, growth and development of select personnel and succession planning within the service area. Identifies potential leaders and provides support and assistance to those individuals to address career goals. 10. Administers collective agreements and represents the employer in the grievance process, on various union/management committees and during essential service situations. 11. Maintains a positive and productive work environment respecting the value of an interdisciplinary team approach to the provision of health services. Promotes the creation of a quality work environment. 12. Represents Patient Care Services and assigned clinical areas on a variety of internal and external committees as required. 13. Performs other duties as assigned.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2016463/9/2010 12:00:00 AM201646In accordance with established vision and values of the organization, and reporting to the Health Service Administrator South Okanagan, the Director of Community Care and Primary Health Care is responsible for providing leadership for the effective integration of community care and primary care services (both clinical and support) within the portfolio. As a collaborative member of the South Okanagan Director Team, the Director provides direction and critical decision making related to strategic planning and evaluation; allocation of resources; development of policies and standards; integration of quality, risk and utilization of management systems; support of education and research; and application of effective communication and relationship development processes in order to facilitate integrated practice across all health sectors. TYPICAL DUTIES AND RESPONSIBILITIES: A) PROGRAM PLANNING AND EVALUATION • Leads strategic planning within Community Care and Primary Health Care in concert with the IH strategic plan and provincial directives. • Provides support to the Health Service Administrator in developing portfolio visions, missions, philosophies, goals and objectives. • Plans, directs and monitors the development and delivery of integrated health services that reflect and support the goals and objectives of the organization. • Through strong collaborative working relationships with internal and external key stakeholders, ensures program planning is integrated across the continuum of care and is inclusive of community agencies such that opportunities for building community capacity are identified and supported through negotiation of professional health service contracts. • Provides support to front line managers to implement and evaluate integrated programs and services accordingly. • Represents the South Okanagan and IH on intra and/or interregional committees, task forces and working groups as assigned to facilitate increased efficiency and effectiveness of particular aspects of the portfolio and corporate operations. • Identifies, applies and monitors utilization indicators in all aspects of health services including planning, delivery and evaluation. B) POLICY DEVELOPMENT & PROFESSIONAL STANDARDS • Ensures that current and relevant program policies and procedures are in place, which reflect best practice, quality care, management of risk and cost-effectiveness. • Supports the frontline managers to implement policy directives, ensuring program policies and procedures are reviewed regularly and monitored for effectiveness. • Working with program leaders and/or frontline managers, facilitates standardized translation and implementation of policy directives to support the integrated health service model. • Provides direction in the South Okanagan to ensure coordination and consistency in the application of standards to meet client service needs. • Provides leadership in the translation of discipline specific and multidisciplinary practice standards. • Ensures effective resolution of interdisciplinary care issues as required. C) CONTINUOUS QUALITY IMPROVEMENT AND RISK MANAGEMENT • Develops, monitors, and evaluates quality improvement and risk management initiatives which support an integrated health services system, including performance measures, workload statistics, consumer complaints, occurrence reports and client satisfaction surveys, as appropriate for both IH and contracted programs. • Ensures that accreditation standards are met or exceeded in service delivery area of the South Okanagan. D) HUMAN RESOURCE MANAGEMENT • Provides leadership and support for the recruitment, development and retention of competent and proficient staff necessary to provide and support the highest quality of patient care possible within available program resources • Recruits, evaluates, mentors and disciplines front line managers and other employees within the program areas. • Participates in labour relations matters as required, ensuring consistency in application across IH • Provides leadership in reviewing, revising and implementing standardized staff models across the program which support the identified health needs of the South Okanagan and IH as a whole. E) FISCAL MANAGEMENT • Based on established guidelines and in collaboration with the Health Service Administrator and other appropriate team members, allocates/reallocates resources to meet the health needs of the population. This encompasses the development, review, prioritization and approval of the portfolio’s financial plan, including operating, offset income and capital budgets and in the establishment of appropriate control mechanisms. • Reviews, analyzes and addresses financial and operational performance management variance reports in collaboration with managers and staff within Community Care & Primary Health Care. • Administers all budgets directly under his/her control. F) COMMUNICATION • Maintains and facilitates ongoing constructive communications and working relationships across local, regional and provincial programs and committees • Facilitates decision making, conflict resolution and negotiation between all stakeholders. • Collaborates with other Directors and teams regarding trends and programs for professional practice and patient care • Meets with individual front line managers, peers and other IH team members to provide program support, on-going direction as needed, and facilitate good communication across the area. • Ensures mechanisms exist to promote effective and harmonious relationship amongst clients, staff, community, public and all stakeholders.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2015743/9/2010 12:00:00 AM201574In accordance with established vision and values of the organization, works in a team environment to provide confidential administrative support functions to the Program Administrator and Medical Director, Rehabilitation and other management staff as required. Serves as a vital linkage and communication source to keep the department informed and aligned to the Rehabilitation priorities. Responsibilities include coordinating and organizing workflow, determining priorities, composing confidential correspondence for signature. Designs and creates correspondence, documents, presentations orientation packages and spreadsheets (including data entry) for authorization by management team. Maintains the integrity and confidentiality of all information which flows through, and is processed for management as it pertains to client care, operations, personnel, labour relations, finance and public affairs. Supports the Program Administrator and Medical Director, Rehabilitation in setting the positive, collaborative, efficient tone for the OK Rehabilitation Program. 1. Discusses inquiries for information with a variety of internal and external contacts in order to obtain and disclose information. Answers routine inquiries and complaints by determining the nature of the issues and provides information directly or through correspondence. 2. Initiates follow-up processes with staff and others. Resolves day-to-day problems as required, evaluates operating procedures and advises management as necessary. Drafts correspondence/reports as requested. Prepares spreadsheets, graphs, flow charts, and statistics as required. 3. Provides general administrative support by: • opening and screening daily mail • acknowledging letters and composing correspondence for signature. • providing supporting information where required. • proofing mailings for spelling, grammar and clear understanding. • preparing and typing correspondence, memoranda, minutes, confidential reports and other documents. • responding to administrative requests and inquiries. • protecting the security of confidential information by maintaining private files and typing private correspondence. 4. Provides assistance on projects by collecting data requiring the evaluation and determination of available sources. Assembles and edits reports, and prepares reports in an appropriate format. 5. Assists with maintaining the program/department web page. 6. Coordinates and standardizes the implementation of technology (new & existing) within the OK Rehabilitation Program 7. Sets up and maintains manual and computerized filing systems for all correspondence and administration files. Maintains materials such as policy and procedure manuals. 8. Coordinates meeting schedules and calendars for the Program Administrator and Medical Director, Rehabilitation by prioritizing and arranging appointments, canceling and/or rescheduling meetings as required ensuring that schedules are manageable. 9. Coordinates all administrative logistics for meetings, events, education sessions, workshops, videoconferences and teleconferences including appropriate space, equipment and materials. 10. Arranges travel and accommodation by booking and confirming flights, vehicles and hotel reservations 11. Provides input to new policies, processes, and for the development of strategies. 12. Attends and acts as a recorder for confidential meetings such as management meetings. Transcribes minutes and distributes accordingly. Follows up on action items as required prepares agendas and circulates necessary materials for meetings. 13. Ensure appropriate supplies and support materials are available and equipment is in working order. 14. Supports the Program Administrator and Medical Director, Rehabilitation in completing required documentation associated with Human Resources including: on staff and change notices, payroll removal forms, payroll queries, travel reimbursements. 15. Liaison and coordination with all Interior Health administrative assistants, as necessary, to facilitate the many shared matters of daily business. 16. Performs other related duties as assigned.http://careers.roomtogrowbc.com/ViewPosting.aspx?id=2015403/9/2010 12:00:00 AM201540