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Competition #:01150613
Employee Type:PERMANENT PART TIME (0.49 FTE)
Bargaining Unit:NON-CONTRACT
Close Date:AUGUST 16, 2018*

Position Summary

The Quality Improvement Consultant is responsible for providing leadership and expertise in the application of quality improvement principles, practices, and tools in support of clinical program priorities within the Quality, Risk and Accreditation Department across Interior Health. The Consultant promotes the integration and standardization of evidence-based systems and tools as identified, and in alignment with, the QRA Strategic Plan. The Consultant works with the Quality Team to evaluate goals and objectives identified in the Quality work plans.

The Quality Improvement Consultant may also be responsible for participating in serious incident reviews and providing reports and recommendations for action arising out of incident investigation.

As an integral member of the Interior Health Quality, Risk and Accreditation Department, the Consultant collaborates with health care leaders, managers, and physicians to provide leadership and expertise in the planning, implementation, and evaluation of improvement initiatives designed to improve quality of care, service utilization, safety, and risk reduction to produce measurable outcome results.


1. Provides leadership and expertise to promote a culture of quality improvement.

2. Facilitates the integration of quality improvement initiatives that can be monitored and measured using reliable data.

3. Collaborates with leaders, physicians, and staff to provide leadership and quality improvement expertise to local community teams in the planning, implementation, and evaluation of quality initiatives designed to improve patient-centred care, service utilization, patient safety, and risk reduction.
4. Aligns and integrates improvement efforts with IHA quality service teams, programs, and networks.

5. Identifies and assesses site-based quality improvement needs related to the integration of quality improvement methodology, evidence based systems, and tools within everyday work processes.

6. Maintains, monitors, and analyzes quality data and supports the collection of this data.

7. Initiates and implements methods of improvement aligned to the Quality Risk/Accreditation strategic plan and priorities.

8. Monitors performance indicators across the continuum of care utilizing Quality management principles, concepts, tools, and methods.

9. Works with other members of the QRA Department as appropriate to support the implementation and evaluation of the BC Patient Safety Learning System for incident reporting.

10. Completes assessment of QI processes, ensures that standards are in place, and advises on changes required (e.g. compliance with Accreditation Canada Standards).

11. Provides facilitation, coaching, and support to teams in the development, monitoring, and analysis of key performance indicators in alignment with other levels of reporting in Interior Health.

12. Performs a leadership role in the integration of accreditation principles and standards with local initiatives. Coaches and facilitates teams participating in Interior Health programs, networks, and services in accreditation self-assessment, planning, and survey preparation and follow-up.

13. Contributes to the development and review of policies and guidelines related to patient safety and the quality of care. Provides expert advice to leaders, as needed.

14. Performs other duties as assigned.

Education, Training and Experience
• Masters degree in a health related field
• Two to five years recent clinical experience in health care services required
• Educational preparation in quality improvement and patient safety
• Three years progressive management experience
• Or an equivalent of education, training, and experience

Interior Health Emotional Intelligence Competencies
• Leadership: building a team environment, communicating clearly with all levels of staff
• Leading Change: promoting and encouraging innovation, ensuring that all staff are aware and prepared for upcoming changes
• Achievement Oriented: demonstrating accountability for all areas of responsibility
• Business Acumen: managing resources, possessing health environment and political awareness
• Systems Thinking: ability to see the overall IH perspective, while maintaining focus on specific initiatives within the HSA
• Communication: ability to communicate with all levels of staff, from Senior Leaders to front-line staff

Skills and Abilities
• Ability to communicate effectively, both verbally and in writing
• Demonstrated knowledge of quality improvement principles, methods, and tools
• Demonstrated leadership skills
• Demonstrated ability to communicate effectively with others at all levels of the organization
• Demonstrated skills in facilitation, presentation, and teaching skills
• Demonstrated ability to develop and maintain effective working relationships with a variety of stakeholders
• Ability to operate related equipment and proficiency in the use of computer software
• Must be familiar with quality improvement methods, tools, and software, such as Microsoft Word, SharePoint, Excel, and PowerPoint

* All postings with a closing date specified close at 11:59 pm PT