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Human Resources Service Partner
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Competition #:01273430
Bargaining Unit:NON-CONTRACT
Close Date:JUNE 20, 2019*

Position Summary

Are you a professional with excellent communication skills and a basic understanding of Canadian/Provincial labour and employment law? Do you build partnerships quickly and thrive in fast-paced working environments? We are seeking a Human Resources Service Partner to join our team!

The Human Resources Service Partner (HRSP) provides confidential administrative, research, reporting, and technical support to the HR staff. The HRSP provides advice and guidance on basic Collective Agreement and policy issues and directs client-managers and employees to the appropriate departmental personnel within the organization at both the corporate and the Health Service or Program Area levels who can address their identified needs.


• Advises managers/supervisors on basic Collective Agreement or HR policy issues with an emphasis on employee relations.

• Responds to routine enquiries, answers telephone, take messages, and re-directs calls as required.

• Processes, coordinates, and/or conducts displacement and essential service meetings in partnership with HR Business Partners. Provides first point of contact for displaced employees, responding to queries/requests for information such as job descriptions and rotations.

• Coordinates meetings with employees and union stewards to review personnel files.

• Maintains tracking system for relevant HR metrics such as grievances. Accesses data for various HR initiatives, as directed. Maintains reports and statistics and conducts research for informed recommendations to HR Business Partners, the Employee Relations Manager, and the Corporate Director, as required.

• Assists HR Business Partners to maintain grievance and various investigative files; provides support in preparing grievance files for escalation to the Labour and Employee Relations Centre.

• Processes employees’ Criminal Record Checks applications and renewals as required by law.

• Completes various reporting and/or employee records functions such as:
o Determining if Qualification Differential (QD) applies when degree/certificate submitted.
o Creating and distributing quarterly seniority reports.
o Calculating seniority dates and Full Time Equivalent based on hours as per collective agreement.

• Processes various eStaffing events for employee changes.

• Prepares and distributes correspondence of a confidential nature such as grievance information, discipline letters, LTD closures/denial letters, and performance appraisals.

• Records and takes minutes or notes for various meetings, such as investigations.

• Provides support to the Duty to Accommodate process, such as coordinating and facilitating the job search process for DTAs and LTD Alternate Comparable Positions. Tracks information and acts as a liaison between Disability Management Advisors, EDMP Representatives, Managers, Employees, and HR Business Partners, as required.

• Provides data-tracking support to the Essential Services Planning Process.

• Prepares and designs a variety of presentation material; may assist with the delivery or deliver presentations. Organizes logistics of presentations including communication, booking of facilities, and setting up rooms and equipment.

• Duties may also include:
o Performing timekeeping duties for the HR department.
o Setting up and maintaining manual and computerized confidential filing systems for HR correspondence and files.
o Preparing for meetings by booking facilities and coordinating the set up and arrangement of equipment.
o Booking meetings for HR Business Partners or members of the HR Operations Leadership team.
o Arranging travel and accommodations by booking and confirming flight information, car rentals, and hotel reservations.
o Assisting in the development and updating of the HR section of the website and/or departmental Team Sites.

• Undertakes various Human Resource-related projects as assigned.

• Other related duties as may be assigned.

Education, Training, and Experience
• A Diploma of Technology in Business Administration or Human Resource Systems.
• A minimum of three years of related experience in Human Resources.
• An appropriate combination of education and experience may be considered.

Skills and Abilities
• Proficiency in Microsoft Office Suite including: Word, Excel, Outlook, and PowerPoint.
• Experience with SharePoint/WebEx type software.
• A basic understanding of Canadian/Provincial labour and employment law.
• Ability to model professionalism and integrity.
• Capability to organize and prioritize tasks in a fast-paced and often hectic working environment.
• Capacity to maintain strict confidentiality.
• Physical ability to perform the duties of the position.
• Sound judgment and problem-solving skills.
• Excellent communication skills, both oral and written.
• Physical ability to perform the duties of the position.

* All postings with a closing date specified close at 11:59 pm PT