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Service Partner
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Competition #:01273542
Bargaining Unit:NON-CONTRACT
Close Date:JUNE 21, 2019*

Position Summary

Are you someone with excellent problem solving skills and sound judgement? Are you flexible and engaging? We are seeking a Service Partner to join our Labour and Employee Relations team!

The Service Partner is responsible for providing confidential secretarial and support services to the Labour Relations (LR) Centre staff. The Service Partner provides technical assistance such as research and third party hearing preparation; composing, typing, photocopying, and distributing correspondence of a confidential nature, such as grievance information, discipline letters, and workplace environment issues; coordinating union management, Step 3, committee, and other relevant meetings; participating in related Human Resources (HR) projects as assigned; preparing for meetings by booking facilities and coordinating setup and arrangement of equipment; and responding to routine inquiries, answering telephones, taking messages, and re-directing calls as required.

The Service Partner provides advice and guidance on basic Collective Agreement and policy issues and directs client-managers and employees to the appropriate Labour Relations Specialist who can address their needs.

This is a temporary full time position until March 31, 2020 or return of incumbent.


1. Composes, types, photocopies, and distributes correspondence of a confidential nature, such as grievance information, discipline letters, and workplace environment issues. Types minutes for various meetings.

2. Communicates with HR Business Partners, Managers, and unions to ensure relevant information and documentation is received. Tracks status of all third step and third party grievances. Maintains grievance database. Compiles reports and statistics for the Labour Relations Centre.

3. Implements grievance resolutions. Provides direction and documentation to appropriate departments/ Managers for implementation of resolutions. Identifies applicable amendments to timekeeping, master file, etc., for proper implementation. Processes payment of all grievance, third party, and legal costs.

4. Advises Managers/Supervisors on basic Collective Agreement issues with an emphasis on employee relations and contract interpretation.

5. Supports LR Specialists.

6. Prepares for meetings by booking facilities and coordinating the setup and arrangement of equipment. Coordinates third party arrangements.

8. Arranges travel and accommodations by booking and confirming flight information, car rentals, and hotel reservations.

9. Responds to routine enquiries, answers telephones, takes massages, and re-directs calls as required.

10. Participates in related HR projects as assigned.

11. Assists in the development and updating of the Labour Relations InsideNet page.

12. Maintains filing system. Reviews expenses and submits for approval.

13. Other related duties as may be assigned.

Education, Training, and Experience
• Completion of a secretarial certificate or business diploma supplemented by courses in Human Resource Management.
• A minimum of three years of related experience.
• Or an equivalent combination of education, training, and experience acceptable to Interior Health.

Skills and Abilities
• Basic knowledge of contract interpretation and administrative practices sufficient to assist the LR Specialist with a variety of tasks.
• Sound judgement and problem solving skills.
• Excellent oral and written communication skills.
• Ability to organize and prioritize work.
• Ability to be discrete, tactful, and flexible.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.

* All postings with a closing date specified close at 11:59 pm PT