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Community Manager, North Okanagan Community Clinical Operations
Location:Vernon
Facility:VERNON URGENT PRIM CARE
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Competition #:01308669
Employee Type:PERMANENT FULL TIME
Bargaining Unit:NON-CONTRACT
Facility:VERNON URGENT PRIM CARE
Department:VPC URGENT CARE ADMIN
Reports To:HEALTH SERVICES ADMINISTRATOR, NOK COMMUNITY
Close Date:OPEN UNTIL FILLED*
Comments:

Position Summary

We have an exciting opportunity for a Community Manager, North Okanagan Community Clinical Operations to join our team.

Along with the urgent and primary care services within Vernon, the Community Manager is directly responsible for effective leadership to develop, implement, manage, evaluate, and support both new and current operational programs, including time-limited projects and reporting, of the North Okanagan (NOK) Community Health Services Portfolio in accordance with Interior Health’s (IH) standards and strategic initiatives.

The Community Manager supports the Health Services Administrator, NOK Community, Clinical Operations in the development and implementation of an annual work plan for the portfolio by collaborating with stakeholders within IH and external to the Portfolio and organization. This will include the implementation of the Vernon Urgent and Primary Centre.

This position is designed to evolve with the Portfolio to ensure the consistency of, accessibility to, and applicability of NOK community programs, projects, and activities across all Health Service Delivery Areas and for patient-centric care.

TYPICAL DUTIES AND RESPONSIBILITIES:

Leadership
• Promotes the vision, mission, values, and strategic direction of IH.
• Develops a working environment that supports the IH values of Quality, Integrity, Respect, and Trust to co-create a climate of mutual respect, open communication, teamwork, collaboration, shared learning, and innovation.
• Leads front-line teams to ensure coordination and integration of community health services to deliver timely, quality, and safe patient care.
• In consultation with other members of the NOK Community Management Leadership Team, identifies policy and program development needs, develops solutions as appropriate, and ensures consistent implementation within the Portfolio.
• Contributes significantly to the development of the Portfolio’s annual work plan (as initiatives will overlap with ongoing programs) ensuring alignment, where possible, with the organization’s strategic goals and objectives.
• Works in collaboration with other IH programs to align key strategies to deliver community-based services and identifies opportunities for enhancement that will improve service delivery to clients.

Resource Management
• Identifies material, spacial, and financial resources required for the delivery of services; provides critical input to budget development; recommends resource allocation and budgetary adjustments; monitors expenditures and variance reports; and ensures that resources are utilized effectively and efficiently to meet the needs of the public.
• Develops and manages service contracts where applicable.
• Assumes overall responsibility for staff including recruitment, selection, orientation, collective agreement administration, grievances, performance management, and termination as per IH policy.
• Identifies and takes action to address professional development needs of staff as per IH policy.

Program and Service Delivery
• Provides daily operational leadership and direction to teams in assigned areas.
• Implements HCIS community programs and service direction, policy, and standards.
• Implements and monitors quality improvement initiatives; develops, implements, and monitors the business process using LEAN principles; and formally applies a program of continuous quality improvement.
• Identifies the need for, promotes, and facilitates research, if required.

Relationships
• Collaborates and maintains effective working relationships with a wide variety of internal (e.g., Community and Hospitals Health Service Administrators and Managers) and external partners (e.g., physicians, Ministries, community agencies, organizations, and professionals) that are critical to the development and delivery of HCIS programs.
• Through internal and external stakeholder engagement and collaboration, explores emerging new practice and ensures consistent best practice across all units, initiatives, and contracts in an effort to ensure effectiveness of all Portfolio activities.
• Participates on various committees/working groups that are related to the delivery of HCIS programs and services, as required.
• Promotes positive interactions between IH staff (unionized and excluded), the public, and key professional organizations.

Quality Improvement Evaluation/Risk Management
• Prepares and provides statistics and information related to workload management, department activity, quality assurance, and/or clinical use on a scheduled or as requested basis.
• Ensures a process for reviewing and responding to client/customer feedback.

Other
• Participates in related job functions and projects as required and undertakes other related duties as may be assigned.
• Participates in an on-call rotation as assigned.
 
Qualifications

• A Bachelor’s degree in a related discipline.
• Five to seven years of recent, related management or supervisory experience, including a minimum of three years leading frontline multi-disciplinary teams in service delivery. Program coordination or project management experience is an asset.

Skills and Abilities
• Knowledge and understanding of the patient journey through the continuum of care (promotion; prevention; and community, acute, palliative care, and end of life).
• Advanced implementation and operational skills of a program with specific direct or indirect outcome measures.
• Project management skills including prioritization, planning, and completion.
• The ability to manage human resources effectively including posting, hiring, staff development, performance reviews, and termination.
• Understanding of physician, Nurse Practitioner, nursing, community support work, Allied Health, and Human Resources in practice and in accordance with collective agreements, the Health Professions Act, and the Hospital Act.
• The ability to effectively manage a large budget, engaging the support of Business Consultants and/or Managers as appropriate.
• Experience with a variety of Quality Improvement approaches and tools to ensure outcome measures are met or exceeded.
• The ability to manage challenging and competing demands within a limited timeframe.
• The ability to manage privacy impact assessments.
• Understanding how to effectively support staff and peers through purposeful change.
• Knowledge of, and experience in, implementing progressive accountability frameworks.
• The ability to creatively plan and promote new program and service delivery models.
• Physical ability to perform the duties of the position

* All postings with a closing date specified close at 11:59 pm PT