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Director, Clinical Operations; Community, MHSU and Allied Health - South Okanagan
Location:Penticton
Facility:PENTICTON HEALTH CENTRE
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Competition #:01341839
Employee Type:PERMANENT FULL TIME
Bargaining Unit:NON-CONTRACT
Facility:PENTICTON HEALTH CENTRE
Department:IH HC-ED SO & NO
Reports To:EXECUTIVE DIRECTOR, CLINICAL OPERATIONS
Close Date:OPEN UNTIL FILLED*
Comments:

Position Summary

The Director, Clinical Operations is responsible for the overall administrative leadership and management of assigned clinical patient care programs and services. Working closely with the Medical leadership of these programs and services, the Director oversees effective daily operations for the service area by establishing the operational framework and infrastructure needed to support planning, service delivery and allocation and management of all physical, human and financial resources. With a strong focus on patient and family centred care and quality improvement, this position leads and supports the continuous improvement of care processes within assigned portfolio. The incumbent works as a team player with colleagues and co-workers in identifying services delivery models and processes to ensure seamless integration of services.

TYPICAL DUTIES AND RESPONSIBILITIES:
1. In collaboration with their physician dyad partners, develops strategies to ensure quality evidenced based clinical patient care service delivery within the programs to ensure sustainability of services consistent with the established priorities and the vision, values and strategic direction of Interior Health.

2. Fosters strategic and working relationships with internal and external stakeholders to identify and plan responsive delivery systems and services and to discuss and resolve issues related to same, in support of the effective and efficient integration of healthcare services and resources throughout the organization.

3. Develops an operational framework for staffing and service delivery through collaborative partnerships that support patient and family centred care, patient safety and quality of care, evidenced based practices, sound risk management, process improvement and optimum utilization management.

4. Develops and effectively manages capital and operating budgets that complement strategic directions within existing fiscal constraints.

5. Establishes an effective workforce plan in collaboration with key partners and stakeholders that ensures the ongoing availability of qualified competent staff within the context of operational demands and resource constraints.

6. Provides overall leadership and direction for operational staff that supports the achievement of required outcomes and ensures adherence to accreditation, regulatory, professional and safety standards.

7. Ensures clear performance objectives and indicators are in place to assess the delivery of services within the designated clinical patient care service areas.

8. Establishes effective administrative systems for maintaining, evaluating and reporting on the operations of the portfolio.

9. Establishes systems and processes to evaluate performance of programs and services aligned with corporate direction.

10. Ensures compliance with legislation and safety standards to provide a healthy and safe environment for patient and staff.

11. Responds to patient care issues and public concerns in a supportive and goal oriented manner, facilitating communication to affect positive outcomes.

12. Represents assigned clinical areas on a variety of internal and external committees as required.

13. Performs other related duties as required.
 
Qualifications

Education, Training and Experience:
• Bachelors degree in a clinical health-related discipline, supplemented by a Masters Degree in health, business or related field.
• Ten years of clinical and leadership experience in large, complex, adaptive health organizations.

LEADS Capabilities:
Demonstrates all LEADS Capabilities, in particular:
• Leads Self – self-awareness, demonstrates character
• Engages Others – fosters the development of others, communicates effectively, builds effective teams
• Achieves Results – sets direction, takes action to implement decisions, assesses & evaluates results
• Develops Coalitions – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments
• System Transformation – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change

Skills and Abilities:
• Knowledge of current and future healthcare issues.
• Demonstrated ability to lead people, manage change, develop strategy and execute on plans.
• Demonstrated ability to function effectively in a highly dynamic environment, building and sustaining effective relationships.
• Ability to communicate effectively orally and in writing, including the ability to make effective presentations to groups.
• Ability to function effectively in a highly dynamic environment.
• Working knowledge of applicable regulations, legislation and collective agreements.
• Proficiency in the use of personal computers and applicable software applications.
• Physical ability to carry out the duties of the position.

* All postings with a closing date specified close at 11:59 pm PT