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Social Visit Coordinator
Location:Kelowna
Facility:KELOWNA CHSC
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Competition #:01472934
Employee Type:TERM SPECIFIC FULL TIME
Bargaining Unit:NON-CONTRACT
Facility:KELOWNA CHSC
Department:IH LTC CONTRACT SITE VISITATIO
Reports To:DIRECTOR, LONG TERM CARE SERVICES
Close Date:OPEN UNTIL FILLED*
Comments:

Position Summary

The Social Visit Coordinator coordinates activities and projects related to the long-term care services and COVID-19 related work with regional leadership groups, advisory committees, and working groups. Acting as a resource to the COVID-19 Long-term Care, Assisted Living and Hospice Recovery Team, this position facilitates ongoing work to establish consistent and Health Authority-wide program standards and policies in the delivery of long-term care services as it relates to pandemic planning and COVID-19 recovery work. Working as a fully vested, independent member of the Long-term Care Services Team, the incumbent will establish effective working relationships with internal and external stakeholders; support project-specific deliverables; and take responsibility for the overall management and administration of tracking, monitoring, and reporting processes.

Will provide overall guidance to all LTC/AL facilities regarding social visits and will ensure facilities, residents and visitors are aware of any changes in social visit requirements from the Ministry of Health.

TYPICAL DUTIES AND RESPONSIBILITIES:

1. Provides overall guidance to all Long-term Care, Hospice and Assisted Living facilities regarding social visits and will ensure facilities, residents and visitors are aware of any changes in social visit requirements from the Ministry of Health. Coordinates the work of the COVID-19 Long-term Care, Assisted Living and Hospice Recovery Team by performing duties such as: creating processes and protocols for managing committee operations and decision-making; tracking and monitoring follow-up and completion of action and issue items; developing and managing tracking and monitoring processes and related work plans; coordinating and synthesizing input from committee members and stakeholders on specific issues; developing background information and briefing documents required to support the committee’s work; researching and promoting best-practice strategies; and organizing working groups.

2. Undertakes specific activities/projects related to the Long-term Care Services portfolio, acting as the primary contact and liaising with the Director of Long-term Care to assess and monitor impacts and implementation timelines. Establishes effective working relationships and participates on project-specific working groups as required. Completes and maintains project documentation including establishing tracking mechanism for lessons learned. Consults with stakeholders and content experts as required. Communicates project progress by preparing and distributing progress reports, developing presentations, and posting approved material to the shared drive or Interior Health web pages as required.

3. Coordinates responses to internal and external information requests (e.g. CEO, Board, Ministry of Health, or Ombudsperson), including responding to questions/concerns regarding program policies, eligibility, etc. Coordinates consultation/collaboration with relevant corporate and health services area staff to compile information, including data, briefings, and program summaries. Reviews all information to ensure submissions are complete and relevant.

4. Supports portfolio communication needs by facilitating and tracking responses to inquiries from LTC providers as it relates to COVID-19 in consultation with the Director of LTC, and Communications, drafts responses based on key messaging. Ensures final communiques are distributed to appropriate stakeholders as needed.

5. Ensures collaboration and information sharing across Interior Health by providing opportunities for stakeholders to network or receive training through a variety of approaches such as learning sessions, teleconferences, portals, and site visits. Posts and updates content to SharePoint, InsideNet, and IH public website as required.

6. Performs other related duties as assigned.
 
Qualifications

• A bachelor’s degree in business, health, or public administration.
• A minimum of three years of recent, related experience in a complex organization including experience in change management, developing and promoting adult educational material, and facilitating workshops.
• Or an equivalent combination of education, training, and experience.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – communicates effectively; listens with heart rather than reacting
• Achieves Results/Process Orientation – takes action to implement decisions, follows culturally respectful processes that also produce results
• Develops Coalitions/Building a Trust-Based Relationship – builds partnership and networks to create results, demonstrates a commitment to customers and service, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships

Skills and Abilities
• Effective written/verbal communication and presentation skills
• Knowledge/experience in Long-term Care environment
• Ability to interact effectively with stakeholders at all levels of the organization
• Ability to work effectively as part of a team and to work effectively in a complex, multi-faceted organization
• Knowledge of quality improvement principles and practices, organizational development, project management, administration, and the current Health Authority service delivery issues and challenges
• Effective skills and abilities in leadership, planning, and program management
• Ability to set priorities and provide analysis
• Ability to operate related equipment including proficiency in relevant computer applications
• Physical ability to perform the duties of the position
• Current BC Driver’s License

* All postings with a closing date specified close at 11:59 pm PT