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Quality Review Coordinator
Location:Kelowna
Facility:CORPORATE OFFICE
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Competition #:01534524
Employee Type:PERMANENT FULL TIME
Bargaining Unit:NON-CONTRACT
Facility:CORPORATE OFFICE
Department:IH LTC QUALITY CONTROL
Reports To:DIRECTOR, LONG-TERM CARE SERVICES
Close Date:APRIL 23, 2021*
Comments:

Position Summary

We are seeking a Quality Review Coordinator for our Long-term Care Initiatives program.

The Quality Review Coordinator provides leadership and expertise in the assessment/review of risk and quality of resident care and in the application of quality improvement principles and practices. The Coordinator monitors and analyzes such data and information as complaints, licensing incidents and reports, PSLS reports, semi-annual and as requested staffing reports, inter Rai data, and client satisfaction and Ministry performance data in order to assess quality of care and performance. The Coordinator develops and maintains strong communications with IH site managers and private partners; schedules, organizes, and leads the quality review process for long-term care facilities, both IH owned/operated and privately owned long-term care facilities.
The Coordinator works with the members of the long-term care leadership team and Initiatives team and in collaboration with the IH Quality Consultants in the planning, implementation, and evaluation of improvement initiatives focusing on quality of care, service utilization, safety, and risk reduction.

The Quality Review Coordinator may also participate with the Patient Safety Investigators in the reviews of critical incidents and in the development of recommendations arising out of critical incident investigation.

Some duties of the position:

• Reviews, monitors, and evaluates risk and incident data on an ongoing basis including accreditation and PSLS reports (complaints and events), performance indicators, and Licensing reviews. Works closely with the Patient Care Quality Officers and Patient Safety Investigators to address client and family concerns and patient safety events that are deemed to be critical incidents. Liaises with the facility, Licensing, resident, family, and other bodies as required to further investigate issues. Continues to monitor the site for outcome and resolution, working closely with the HSA and Director of Initiatives as required if resolution is not timely.

• Plans, organizes, and conducts Quality Reviews for assigned long-term care facilities. Develops and manages temporary teams consisting of local experts and resources as appropriate/ required to aid in the quality review process. Produces summary reports for the Director of Initiatives and HS Administrator.

• Identifies region- and site-based quality improvement opportunities. Collaborates with IH Quality Consultants to develop action plans. Assists in the promotion of a culture of quality throughout long-term care by facilitating the integration of quality improvement initiatives.

• Acts as an expert in the integration of accreditation principles and standards within regional and site based initiatives. Identifies opportunities for knowledge exchange and education related to ROPs.

• Develops and maintains strong communications with site managers and private partners. Routinely communicates site level operational activities to the Long-term Care Health Service Administrator.

• Reviews private partner staffing reports and other documentation as required to confirm:
• required submitted reports accurately reflect staffing patterns
• staffing models and mix meet IH contract service deliverables
• staffing models and mix appropriately meet identified resident needs.

• Provides regular reports to the LTCLT and Long-term Care Initiatives team for the above activities identifying status of quality reviews, variances, trends, educational needs, and go forward recommendations.

• As a member of the quality review team, participates in the ongoing review of the quality review process to ensure the review is reflective of MOH directives; CIHI and accreditation requirements; and Licensing, regulatory, and IH contractual requirements.

• Provides support to the Long-term Care Initiative team with respect to collating quality review data across the Health Authority. Participates as a member of the Initiatives Team of Quality Review and Coordinators in the development of annual department goals and objectives. Meets regularly to forward the achievement of established performance objectives.

• Supports the LTCLT by participating in long-term care management team meetings as required.

• Works with the Regional Manager, Quality Decision Support to review data from various sources, identify opportunities to draw from the data warehouse, and identify new opportunities to apply data knowledge in the improvement of care quality.

• Performs other related duties as assigned.

Some of the Benefits of Joining Interior Health:

Interior Health offers an attractive remuneration package in keeping with your qualifications and experience. In addition to a competitive wage, we offer a total compensation package. We have one of the best benefit packages and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days).

If this sounds like a perfect opportunity for you to hone your skills and work with a fantastic team, apply today!
 
Qualifications

• Master’s degree in business, health, or public administration
• A minimum of three to five years of recent, related experience in a complex organization
• Experience with quality improvement and/or patient safety preferably in a long-term care environment
• An equivalent combination of education and experience
• A valid BC Driver’s License

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – communicates effectively; listens with heart rather than reacting
• Achieves Results/Process Orientation – takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results
• Develops Coalitions/Building a Trust-Based Relationship – builds partnership and networks to create results, demonstrates a commitment to customers and service, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities
• Effective written/verbal communication and presentation skills
• Ability to interact effectively with health providers at the community level
• Ability to work effectively as part of a team and to work effectively in a complex, multi-faceted organization
• Knowledge of quality improvement principles and practices, organizational development, administration, and the current Health Authority service delivery issues and challenges
• Effective skills and abilities in leadership, planning, and program management
• Ability to set priorities and provide analysis
• Ability to operate related equipment including proficiency in relevant computer applications
• Physical ability to perform the duties of the position

* All postings with a closing date specified close at 11:59 pm PT