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Regional Lead, Practice Support Program (WORKSITE LOCATION IS FLEXIBLE)
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Competition #:01583204
Bargaining Unit:NON-CONTRACT
Close Date:AUGUST 06, 2021*

Position Summary

Rewarding and exciting career opportunity located in the sunny Southern Interior of BC. Join us as Regional Lead, Practice Support Program.

About the role:

The Regional Lead, Practice Support Program (PSP) is responsible for coordinating the overall Interior Health (IH) engagement and support process for family physicians and, to a lesser degree specialists, and their office staff interested in quality improvement efforts. The Regional Lead coordinates/supports several Support Teams at the local level, comprised of a physician champion and the respective medical office assistant (or other staff, e.g., nurse) as well as provides guidance and leadership to the other PSP Coordinators situated in additional communities across IH. The regional lead supports the local PSP coordinators to strategize with local divisions of family practice to identify work and priorities with local GPs and their clinics as they strive to meet the attributes of the Patient Medical Home, and then network with others in their geographical area, addressing the needs of the Primary Care Network. The Regional Lead acts as the liaison between the team of coordinators and the Director Primary Care Strategy ensuring that the PSP delivers services that are in alignment with both the provincial mandate of the program, the directives as set within the contract, as well as the goals and objectives of the Primary and Community Care Transformation program.


• Assumes overall responsibility of staff including recruitment, selection, orientation, performance management, and termination as per IH policy.

• Provides leadership and direction to the Practice Support Program team.

• Monitors expenditures and variance reports; ensures that resources are utilized effectively and efficiently; develops budget.

• Acts as key liaison between IH and the Practice Support Program, Doctors of BC.

• Creates a work environment that supports a climate of mutual respect, open communication, teamwork, collaboration, shared learning, and innovation.

• Oversees the development of PMH and PCN data and distributes in the region to support strategic decisions

• Performs other duties as assigned.

• A Bachelor’s degree in a health discipline (e.g., nurse, dietitian, physiotherapist).
• A minimum of seven years of experience working in a healthcare environment, including three years of experience working with family physicians preferably in an office environment.
• Or an equivalent combination of education, training and experience.
• Project Management skills are an asset.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting
• Achieves Results/Process Orientation – takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results
• Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities
• Adaptability: Demonstrated ability to handle multiple priorities, shifting demands, and rapid change.
• Change catalyst: Demonstrated ability to function and lead effectively in a dynamic and changing environment.
• Communication: Demonstrated verbal, written, and interpersonal communication skills.
• Teamwork and collaboration: Demonstrated ability to create a shared vision within a team. Demonstrated ability to work with teams toward shared goals.
• Conflict management: Demonstrated ability to negotiate and resolve disagreements.
• Service-orientation: Demonstrated ability to anticipate, recognize, and meet “customer” needs.
• Initiative: Demonstrated ability to act on opportunities as they arise.
• A valid BC Driver’s license.
• Physical ability to perform the duties of the position.

* All postings with a closing date specified close at 11:59 pm PT